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Returns & Cancellations

How do I return an order?

If a purchase is no longer required you are able to return the goods within 28 days of delivery for a full refund in accordance with our refunds policy set out in Clause 10 of our Terms & Conditions. We will refund any money received from you using the same method originally used by you to pay for your purchase.

When returning items to us, please ensure that any and all original packaging, instructions, tags etc are included as supplied to you. We recommend using a recorded/insured service to return your order. The Old Railway Garden Centre cannot be held responsible for returned items lost or damaged in transit to us.

Please make sure that you include the sales order or invoice with your return.

Please send your returns to the following address:
Online Returns
The Old Railwayline Garden Centre
Three Cocks